Refund policy
Returns & Refunds Policy
We offer a 14-day return policy. This means you have 14 days from the date of delivery to request a return.
Return eligibility
To be eligible for a return, the item must be:
-
unworn and unused
-
in its original condition
-
with all tags attached
-
in the original packaging
A receipt or proof of purchase is required.
How to request a return
To initiate a return, please contact us at
info@laroushjewelry.com
Returns must be approved before shipping. Items sent without prior approval will not be accepted.
Return address:
L'AROUSH JEWELRY LLP
Stoney Works 8 Stoney Lane
London
United Kingdom SE19 3BD
If your return is approved, we will provide instructions on how to send your item.
Damaged or incorrect items
Please inspect your order upon delivery.
If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.
Non-returnable items
We do not accept returns for:
-
personalized or custom-made items
-
gift cards
If you have any questions before purchasing, please contact us.
Exchanges
The fastest way to receive a different item is to return your original item and place a new order once the return is approved.
European Union customers
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days without providing a reason.
Items must meet the same return conditions listed above.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved, your refund will be processed to the original payment method within 10 business days.
Please note that your bank or payment provider may require additional time to complete the transaction.
If more than 15 business days have passed since your refund was approved, please contact us at
info@laroushjewelry.com