Returns & Warranty
Every L'aroush jewelry piece undergoes a full state inspection at the CNE DMiDK Testing Laboratory, which includes checking the authenticity of both the piece itself and its components (stones, metal), weighing, hallmarking, and issuing an expert opinion. All our products undergo customs clearance in accordance with the laws of the Republic of Kazakhstan. You can always verify the authenticity of your jewelry by contacting the CNE DMiDK Testing Laboratory, Almaty, 116 Nursultan Nazarbayev Ave.
The seller, "L'aroush jewelry," provides a warranty for a period of 3 months from the date of purchase by the consumer. The consumer has the right, within 14 calendar days from the date of purchase , to exchange the purchased item of proper quality for a similar item of a different size, shape, dimensions, style, color, or configuration available from the seller. In the event of a price difference, the consumer will be required to recalculate the price with the seller.
Exchange/return of goods of proper quality is possible if the goods have not been used, their presentation is preserved, including packaging, seals, labels (tags) are not separated (not cut off) from the goods, consumer properties are preserved, as well as a document confirming the fact of purchase of the goods ( control or sales receipt ).
A product of proper quality with a seal or label ( tag ) removed from it , in accordance with Article 30 of the Law of the Republic of Kazakhstan “On Protection of Consumer Rights” No. 274-IV dated 04.05.2010 , is not subject to exchange (return) .
The exchange/return of goods of proper quality is carried out by the Seller no later than 30 calendar days from the date of receipt of the goods and the package of necessary documents from the Consumer.
In the event that the Consumer discovers defects in the product and makes a demand for its replacement, as well as expert confirmation of the manufacturing defect of the product, the Seller is obliged to replace it within 30 calendar days from the date of the relevant demand.
Before exchanging/returning goods of proper/improper quality, the Seller reserves the right to conduct an examination of the product.
An independent examination of goods subject to exchange (return) is performed exclusively by the TsNE DMiDK Testing Laboratory, LLC. The costs of the examination of goods of proper quality are borne by the Consumer. The Seller has the right to deduct the cost of the examination from the price of the goods subject to return. If a defect or deficiency in the goods is confirmed, the costs of the examination are borne by the Seller; otherwise, the Consumer.
By paying for the purchased L'aroush jewelry items in our store, you agree to the terms of the warranty, storage, use of jewelry and recommendations for caring for them, as set out in the Care Card (attached to the packaging)
Transportation costs for the return/exchange/repair of L' aroush jewelry are covered by the buyer.
The warranty does NOT cover damage to the jewelry as a result of the consumer's failure to ensure proper operating and storage conditions for the jewelry, and does NOT cover premature wear of the electroplating (gold plating/rhodium)
To achieve a dazzling whiteness, rhodium plating is a common practice worldwide. Rhodium plating is a thin (0.1-25 microns) layer of rhodium (a precious metal) applied to the surface of a piece of jewelry. Rhodium plating enhances the reflective and aesthetic properties of the metal, as well as protects it from scratches, corrosion, and adverse environmental factors. Rhodium-plated jewelry should be worn with care, and the rhodium plating should be renewed as needed.
We guarantee long-term operation of our products, provided the consumer complies with the operating and storage conditions.
OPERATING AND STORAGE CONDITIONS:
How to wear jewelry correctly.
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1. Avoid mechanical damage to your jewelry. Gold (silver) is a relatively soft metal and is easily deformed and scratched by physical impact. Protect your jewelry from mechanical shock and sudden temperature changes. Remember that scratches are more noticeable on large or wide pieces than on small or thin ones. Lightweight and hollow pieces are more susceptible to deformation by mechanical impact (for example, the Mother and Child hollow bracelet). 2. Avoid wearing jewelry while doing housework (laundry, washing dishes, cooking) or any physical work. 3. Avoid contact between precious metal jewelry and substances containing active chemicals (household chemicals, cosmetics, medications, etc.). Chlorine, iodine, and mercury compounds are particularly dangerous. Even placing jewelry next to a closed bottle of iodine on the same shelf can cause irreparable damage, causing brown stains or a dark coating. Mercury compounds can turn gold jewelry into dust. Taking medications such as Iodomarin can tarnish silver jewelry. 4. Do not clean jewelry at home 5. Do not sleep with jewelry on; 6. Fasteners and locks also require careful handling and are “afraid” of excessive force. 7. Silver jewelry can tarnish (become covered with a dark coating) due to the high concentration of sulfur in the air. Silver is very sensitive to human sweat and the individual's pH levels. Some people experience silver tarnishing very quickly, so it's best to choose jewelry made of a different metal.
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How to properly store jewelry. |
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1. It is best to store jewelry in specialized boxes lined with soft fabric. 2. Avoid storing in direct sunlight, as the stones may fade and the metal may change color. 3. In conditions of high humidity and temperature, jewelry may become dull and become covered with plaque and stains, so do not store jewelry in bathrooms, or near radiators or other heat sources. 4. If you are storing your jewelry for a long time, it is best to remove grease and dirt using a soft cloth soaked in ammonia. |
Improper use and storage of jewelry may void the warranty.
PROTOCOL FOR HANDLING DEFECTIVE/DAMAGED PRODUCTS
Products of inadequate quality (with defects):
To exchange or return defective goods during the warranty period, the Buyer must send the following documents to WhatsApp at +7776 297 4669:
- A photo of a defective product indicating the defects (the defect must be visible in the photo).
- A completed return application (electronic or scanned/photographed). A sample is attached. IMPORTANT! The application must include the details of the Buyer who paid for the item and to whom the refund will be made. The owner of the bank account to which the funds will be transferred must be the same as the applicant.
- A scan or photo of the Buyer's passport.
The processing period for applications sent by email/WhatsApp is 5 working days.
After your request for a return of a defective product has been moderated, a shipping company form will be sent to your (the customer's) email/WhatsApp number. This form will require you to ship the product in packaging that ensures its safety (the sender will provide the packaging), along with the original return form with the sender's signature.
Upon receipt of the goods for which the Buyer has filed a claim, the Seller must conduct an independent expert examination. Based on the results of this examination, the Seller will decide whether to uphold the claim or reject it, informing the Buyer of this decision and stating the reasons.
In case of rejection of the claim, the Buyer pays for the expert examination and has the right to independently receive the goods in respect of which such a claim was made and rejected, at the address: Almaty, Satpayev St. 29/6, L'aroush Jewelry boutique, or arrange delivery at his own expense.
If the claim is upheld, the Seller pays for the expert opinion and then offers the Buyer warranty service options, one of the following:
- elimination of product defects in certified service centers;
- exchange for a similar product without additional payment;
- exchange for a similar product with additional payment;
- return of goods and transfer of funds to the buyer's account
Claims are considered by the seller subject to the provision of comprehensive information, documents, the original application for the return of goods and the purchased goods within 14 (fourteen) calendar days from the date of receipt of the goods.
In the event of a claim being accepted, a refund will be made no later than 7 (seven) business days after the expiration of the specified period for consideration of the claim.
When does the warranty start?
- from the moment the goods are transferred to the consumer
- When ordering goods from an online store, the warranty begins on the day the customer receives the goods from the courier service
Warranty service includes one of the following options:
- elimination of product defects in certified service centers;
- exchange for a similar product without additional payment;
- exchange for a similar product with additional payment;
- return of goods and transfer of funds to the buyer's account
Return of jewelry
The consumer has the right to exchange or return the purchased item within 14 calendar days from the date of purchase, provided that the item has not been used, its presentation is preserved, including packaging, hallmarks, tags are not separated (not cut off) from the item, the seal is intact, consumer properties are preserved, as well as a document confirming the fact of purchase of the item (check or sales receipt).
Goods of proper quality with a separated seal or tag, in accordance with Article 30 of the Law of the Republic of Kazakhstan "On Protection of Consumer Rights" No. 274-IV dated 04.05.02010, are not subject to exchange/return. Before exchanging/returning goods of proper/inadequate quality
Return shipping costs are covered by the buyer.
A gift certificate of the same or a different denomination cannot be returned.
Refund
The refund period depends on the payment method initially chosen by the buyer.
In case of cash payment, refunds are made at the checkout no later than 10 days after the buyer submits a request for a refund.
If cashless payment was used, the cost of the goods is credited to the customer's card immediately after receiving the request from the buyer.
When using electronic payment systems, refunds are made to an electronic account within 10 calendar days.